Reimagining the Ritz-Carlton In-Room Experience
Show some love
In late 2013, OSHIN worked with Tapp Industries and the Ritz-Carlton to reimagine the in-room guest experience. As a leader in luxury-brand experiences, the Ritz-Carlton was seeking a new and simple way for guests to handle traditional tasks like ordering room service, requesting a wake-up call, or attending an event. Following initial discovery and research, OSHIN focused on translating processes historically handled over a hotel phone to a beautiful tactile experience that lives on an iPad in each room.
Initial lo-fi mockups were handled via pen & paper, followed by higher-fidelity annotations with a Wacom tablet. The lo-fi approach allowed our team to quickly iterate and revise based on client feedback